Legal
Privacy Policy
1. Who We Are
This Privacy Policy applies to FouFou Puppies Inc., trading as Foufoufly, a pet relocation concierge service based in Dubai, UAE. Our registered address is: Courtyard of Building 7, City Walk, Building 7, Happiness St, Al Wasl, Dubai, UAE.
When you use our website at foufoufly.com, submit an enquiry, or engage our services, we act as the data controller for the personal information you provide.
For questions about this policy, contact us at hello@foufoufly.com.
2. What Information We Collect
We collect the following categories of personal data:
- Contact details — your name, email address, and WhatsApp number
- Your pet's breed and species
- Your relocation route (origin and destination country)
- Any information you voluntarily share via our contact form, WhatsApp, or email
- Technical data collected automatically via cookies: IP address, browser type, pages visited, time on site
We do not collect payment card details directly. Any financial transactions are processed via secure third-party payment processors.
3. How We Use Your Information
- To respond to your enquiry and provide a free relocation assessment
- To coordinate your pet's relocation — documentation, airline booking, customs clearance
- To send status updates and scheduling communications via WhatsApp or email
- To improve our website based on aggregated usage patterns
- To comply with legal obligations in the UAE and applicable destination countries
We do not use your data for unsolicited marketing. We will only contact you in relation to your enquiry or active relocation case.
4. Legal Basis for Processing (UK & EU Visitors)
- Contractual necessity — processing required to fulfil our service agreement with you
- Legitimate interests — improving our services and running our business responsibly
- Legal obligation — where required by UAE law or the laws of your origin or destination country
- Consent — for optional communications and non-essential cookies
5. How We Share Your Information
We do not sell your personal data. We may share information with:
- Airlines and cargo handlers — to arrange pet transport (Emirates, Qatar Airways, Singapore Airlines, etc.)
- UAE government authorities — MOCCAE and customs, as required for import/export permits
- Accredited veterinary laboratories — for titre test coordination
- Third-party service providers — who assist in operating our website and business, bound by confidentiality agreements
All third parties are required to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as necessary to deliver our services and comply with legal obligations. Enquiry records are typically retained for 24 months. Completed relocation records may be retained for up to 5 years for compliance and reference purposes. You may request deletion at any time (see Section 8).
7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences via the cookie consent banner displayed on your first visit. For full details, see our Cookie Policy.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain types of processing
- Withdraw consent at any time (where processing is consent-based)
- Lodge a complaint with your national data protection authority
To exercise any of these rights, email us at hello@foufoufly.com. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at foufoufly.com/privacy-policy/. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
Privacy Contact
FouFou Puppies Inc. trading as Foufoufly
Courtyard of Building 7, City Walk, Building 7, Happiness St, Al Wasl, Dubai, UAE
hello@foufoufly.com